Najma Abaya

RETURNS POLICY

To be eligible for a refund: contact us at contact@safashion.co.uk with your order number within 3 days of receipt if you wish to return an item. We will then accept returns within 14 days following the receipt of your order. Next you will receive an email explaining the returns process(We do not send out return labels). We will not accept returns outside of these time frames.

Please do not return any items without notifying us via email. It may not be eligible for a refund.

Returned items must be unworn, unwashed, untampered with and unscented. They must be sent back in their original packaging with tags and labels (if applicable). Any item returned to us not in its original packaging or labels (if applicable) or is dirty/ stained or tampered with, or has signs of wear odour/ perfume will NOT be eligible for a full item value refund.

Once your return is received and inspected, we will process a refund within 7-10 days before enquiring about your item.

Once the refund has been approved you will only be refunded for the product price and please note that you will have to pay for the return shipping fee.

Your refund will be processed within 7-10 days of receipt of the item and credit will automatically be applied to your original method of payment. Please wait until 7-10 days are over before contacting us to check whether the return has been processed.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@safashion.co.uk.

Exchanges

We need to be notified via email of a request for an exchange within 3 days of receipt. We then accept exchanges within 14 days following the receipt of your delivery. Requests received via email after this period are not accepted for an exchange. Shipping fees to send the item out again is paid for by the customer.

After making a request for an exchange, please wait for us to confirm approval of the exchange before returning the item. 

You can only exchange for the same priced item or a higher priced item subject to stock availability. 

To be eligible for an exchange your item MUST be unused and in its original packaging intact with all the tags (if applicable) still attached. 

If you are waiting for an exchange, we would need to receive the product first before we send your replacement, subject to stock availability. 

You should also include a pre-paid parcel bag for your replacement item to be sent out to you in the returns parcel (or other arrangements can be made to pay for shipping via email correspondence). 

OR

You could put in another order for the item you want and return the original item for a refund. This way you will not have to worry about stock availability nor include a pre-paid parcel bag. The refund will be issued once the original item is received and inspected (item value only).

Clearance Items

Please note that any Clearance items are strictly non-refundable or exchangeable. If an item is returned to us that is a Clearance item, we are NOT obliged to refund or exchange it.

Cancellations

Cancellations can be made within 24 hours of making an order provided that your order has not already been prepared, packed or dispatched within this time. You need to notify us of a cancellation via email to contact@safashion.co.uk. Any later, or if the item/s have been prepared for dispatch, a cancellation will not be accepted.

Faulty/damaged items

At SA Fashion we carry out quality checks regularly to minimise any faulty/damaged items. However, if you do receive damaged goods, please notify us by sending an email to contact@safashion.co.uk immediately, with pictures of the relevant damage and your order number.

Any items damaged in transit will need to be resolved with Royal Mail or the respective courier provider.

Please note:

Actual product colour may vary slightly due to individual monitor settings and picture quality enhancement. We try our best to describe our items exactly as they are.

On rare occasions, when an item has freshly manufactured lace or embroidery work completed on it, there may be an odour. This is not a fault. You simply need to air the item for a while.

Similarly, if there are few loose threads that can be easily removed or slight variations in embroidery designs/placement as a result of batch restock, this cannot be considered a fault. 

Occasionally, labels may be removed as the incorrect label is on the item. This is not a fault.

If you have any further questions, feel free to contact us via our contact page or at contact@safashion.co.uk.